Brightback, the automated customer retention company, is on a mission to help subscription-based businesses grow customer lifetime value while delighting users. Brightback was founded in San Francisco in 2018 by Guy, then an EIR at Matrix Partners, who then partnered with co-founders Garth (CTO) and Cory (Design/UX).
The team brings decades of subscription and SaaS experience from companies like Zendesk, Twitter, Autopilot, BrightRoll, and Heap Analytics and is backed by top Silicon Valley investors.
Guy brings unique SaaS growth, product, and sales experience, from launch to $100M ARR to IPO. Prior to founding Brightback, Guy was an Entrepreneur In Residence (EIR) at Matrix Partners, Autopilot COO, Zendesk Head of Online Sales, CollabNet VP & GM, and CEO/growth at Codesion (acq. by CollabNet, 2010). He has a Ph.D. in the natural sciences, and enjoys hiking, sailing, and hanging with his wife and two kids.
G.R. was Technical Founder of Brightroll (acq. for $640M by Yahoo), a Staff Engineer Twitter, Chief Architect 4INFO, and has played special Technical Advisory roles at GroupMe, Lyft, Omaze. He has unique experience in enterprise architecture, machine learning, messaging, and prediction, and lives in France.
Cory co-founded Preact (acq. Spotify), and was subsequently the first product designer at Heap Analytics. He has also been a product design consultant for clients such as Kelly Blue Book, Connectifier (acq. LinkedIn), and Posterous (acq. Twitter), and lives in Orange County, California.
Microsoft Research, Head of Growth @ Spotify, CTO/Co-founder Preact