Saving customers just got easier. Meet Experience Manager!

Bright Stuff in June: Create and Edit Brand elements, Page copy, and Offers

Mo Mckibbin
Mo Mckibbin Head of Customer Experience

At the end of May, we started rolling out our Experience Manager beta, empowering our customers to own their Brightback cancel experience without leaning on us continued updates or changes. Throughout June, we’ve made significant progress on what’s available for customer’s today.

Stay on brand, no waiting necessary

Apply your brand refresh in a few clicks with our brand manager. Stay up-to-date with new logos, font changes, or colors without waiting for us to whip your page into shape. Self-manage changes to keep design up to snuff without any back-and-forth. Want even more flexibility with your brand appearance? You can even apply custom CSS.

Curious to know more? Learn about the brand manager in our knowledge base: Explore the brand manager.

Copy changes in a snap

Make changes to your page copy easily. Add personalization variables to your headline to pull in details that address your customer directly.

Reasons within reason

Edit or add new reasons for each Experience you serve. You can even apply different reasons to different customer groups for extra personalized Experiences.

An even better offer

The new Offer Library allows you to edit your existing offers, and create new ones in six categories: pauses, discounts, plan changes, extensions, feedback, and support & training.

Want to test drive a new Offer? Got an updated video tour? Learn more about Brightback Offers in our help documentation: Discover the Offer Library

Looking for a change? Try the new Experience Manager today!

Find the Experience Manager in the left sidebar right under the dashboard to make any changes to your Brightback Experiences. If you need help getting started, check out our help articles: Get to know the Experience Manager