Announcing Brightback Essentials: the simple and affordable way to create high-performing retention experiences


Live webinar:
6 trends changing customer retention in 2019

Thursday, July 18, 2019 | 10 am PT

Customer retention is the new growth. We surveyed 300+ CEOs, founders and executives across 28 industries about their retention challenges, and what strategies and tools they’re using to grow their subscribers successfully.

Join Guy Marion, CEO and founder of Brightback and Suneet Bhatt, General Manager at Crazy Egg in this webinar as we discuss the top 6 trends that matter for B2B and B2C companies. You’ll learn:

What retention initiatives are top priorities for B2C, B2B and hybrid businesses

How MRR churn differs across companies

Key tactics and best practices to consider when managing growth and retention strategies

Guy Marion, Brightback

Guy brings unique SaaS growth, product, and sales experience, from launch to $100M ARR to IPO. Prior to founding Brightback, Guy was an Entrepreneur In Residence (EIR) at Matrix Partners, Autopilot COO, Zendesk Head of Online Sales, CollabNet VP & GM, and CEO/growth at Codesion (acq. by CollabNet, 2010). He has a Ph.D. in natural sciences, and enjoys hiking, sailing, and hanging with his wife and two kids.

Guy marion

Suneet Bhatt, Crazy Egg

Suneet is the GM at Crazy Egg, a product he relied on for 10 years before signing on to help take the company through its next evolution. The calendar gods have also found time and space for him to advise and mentor some incredible CEOs and companies (Boldr Impact, SellCrowd, BeerMenus) and to pursue his personal passion as an author/educator through Dream Village, a social enterprise that uses picture books and the web to help kids explore and address important global issues (three books available on Amazon.) His wife and kids make it all possible and all worthwhile.

Suneet Bhatt