Announcing Brightback Essentials: the simple and affordable way to create high-performing retention experiences

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Closed loop offer testing and reporting without expensive development resources. Measure the impact of saved customers in revenue, and gain up-to-date cancel insights with Brightback and Chargebee.

Churn reduction without a developer

Chargebee provides subscription and recurring billing management for thousands of businesses worldwide. Connect Brightback to Chargebee to process cancels and offers, report on revenue lost (and saved) in tandem with Brightback’s in-depth customer churn analytics. Match customers saved by Brightback against existing Chargebee accounts to validate and ensure all saved customers are still active.

What you can do

  • Connect Brightback and Chargebee with the copy+paste of an API key
  • Automatically process cancels and offers directly to Chargebee billing in real time
  • Retrieve MRR data from Chargebee to attribute revenue to churned and saved customers
  • Integrate with Brightback Insights

Put retention on autopilot

Connect Chargebee to Brightback in a few clicks and save hours spent chasing at-risk customers. Track when your last customer sync took place and the number of matched customer accounts between Chargebee and Brightback.

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Get insights into why customers cancel

Brightback matches customers that cancel by the reason selected to their Chargebee account to show exactly what certain problems cost you and how much revenue you save by deflecting cancels.

Cancel insights

See up-to-date customer data

Keep track of saved, lost or watch list customers. Details include revenue, billing interval and validation status. Brightback validates saved customers in Chargebee, and calculates the dollar amount in revenue saved (or lost) for every customer who visits your cancel page.


Watch saved revenue roll in

Syncing data with Chargebee, Brightback dashboards show week-by-week breakdowns to help you understand how changes to offers, product and pricing retain revenue.

Saved revenue

Use Brightback and Chargebee to
save more customers

Request Brightback + Chargebee strategy session