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Salesforce is the gold standard in customer relationship management software, and connecting Salesforce with Brightback drives a world class customer experience beyond the point of cancellation. Pull in customer data from Salesforce fields to personalize your customer’s cancel experience based on who your customer is, and what’s most likely to get them to stay. Show customers tailored messages and custom offers based on their account size, location, plan type and more.
In just a few clicks, you can integrate Brightback and Salesforce to give your customers exactly what they need.
Select the fields that matter to you, so you can segment customers, personalize cancel experiences and view useful reports.
Show customers tailored messages and custom offers based on their account size, location, plan type and more.
Collect cancellation data into one dashboard where you can see insights, run reporting and export data sets.