Announcing Brightback Essentials: the simple and affordable way to create high-performing retention experiences

Stripe

Stripe

Measure the impact of saved customers in revenue, and gain up-to-date cancel insights with Brightback and Stripe.

Overview

Businesses of every size—from new startups to public companies—use Stripe to accept payments and manage their businesses online. Connect Brightback to Stripe for closed-cycle optimization of your subscription cancellation process. Report on revenue lost (and saved), perform in-depth churn analytics, and pass cancellations to Stripe automatically from Brightback's cancellation process.

What you can do

  • Connect Brightback and Stripe with the copy+paste of an API key
  • Retrieve MRR data from Stripe to attribute revenue to churned and saved customers
  • Cross-check Stripe for every Saved customer to validate they still have an active account
  • Automagically look up and cancel subscriptions in Stripe, following valid cancel requests
  • Integrate with Brightback Insights

Put retention on autopilot

Connect Stripe to Brightback in a few clicks and save hours spent chasing at-risk customers. Track when your last customer sync took place and the number of matched customer accounts between Stripe and Brightback.

Integration stripe

Get insights into why customers cancel

Brightback matches customers that cancel by the reason selected to their Stripe account to show exactly what certain problems cost you and how much revenue you save by deflecting cancels.

Cancel insights

See up-to-date customer data

Keep track of saved, lost or watch list customers. Details include revenue, billing interval and validation status. Brightback validates saved customers in Stripe, and calculates the dollar amount in revenue saved (or lost) for every customer who visits your cancel page.

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Watch saved revenue roll in

Syncing data with Stripe, Brightback dashboards show week-by-week breakdowns to help you understand how changes to offers, product and pricing retain revenue.

Saved revenue

Let us manage your cancellations

Brightback seamlessly manages your customer cancellations in Stripe. On a valid customer cancel through Brightback, the cancellation is looked up and synced to Stripe on the back end, without manual intervention.

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Use Brightback and Stripe to
save more customers

Request Brightback + Stripe strategy session