Saving customers just got easier. Meet Experience Manager!

Subscription companies have seen a 9x return on their investment with Brightback

Essentials

For growing subscription companies who want to reduce churn and learn how to improve

From
$500 /mo

250 monthly cancel sessions
More sessions?

Need more? Get in touch.

We can talk volume-based pricing to find the right fit for your business.

 

Includes:

  • Dynamic cancel page
  • Offer testing
  • Integrations & save workflow
Get a demo

Performance

For single or multi-product companies who need advanced testing, customization and targeting

From
$2,000 /mo

1,000 monthly cancel sessions
More sessions?

Need more? Get in touch.

We can talk volume-based pricing to find the right fit for your business.

 

Essentials plus:

  • Custom page URL
  • Multiple flows & experiences
  • Advanced targeting & testing
Get demo

Enterprise

For large companies who want to maximize performance with insights, targeting and services

Pricing
Custom

Custom cancel session volume
Contact us

Get in touch.

We can talk volume-based pricing to find the right fit for your business.

 

Performance plus:

  • Custom save model
  • Enhanced security & SLAs
  • Retention & data strategy services
Get demo

Compare plans

Experience

  • Flows

    Flows

    A collection of Experiences grouped by use case or goal, like downgrades, languages, products or brands

  • Experiences

    Experiences

    The tailored destination your end-user sees when they press cancel or downgrade within your application. Experiences include offers, loss aversion cards and survey elements defined by audience targeting.

  • Targeting & testing

    Targeting & testing

    Set parameters that determine which users see which offers

  • Branding

    Branding

    Match your cancel experience to the look and feel of your site with font, color and styling options

  • Custom audience targeting
  • Custom page URL
  • Additional flows

Essentials

Performance

  • 1+

  • 10

  • Additional fee

Enterprise

  • 1+

  • Custom

  • Additional fee

Insights

  • Trends report

    Trends report

    Cancel and save volumes over time

  • Watch list report

    Watch list report

    At-risk customers that hit Brightback to cancel or downgrade, but were deflected

  • Revenue insights

    Revenue Insights

    View saved revenue performance and canceled revenue by reason in a single view

  • Offer Performance Report

    Offer Performance Report

    See how different offers work to drive offer accepts, saves and saved revenue

Essentials

Performance

Enterprise

Workflow and integrations

  • Webhooks

    Webhooks

    Trigger events from Brightback activity

  • Real-time email & Slack alerts

    Real-time email & Slack alerts

    Connect Brightback activity like cancels, saves, and offer acceptance to teams that need to be in the know

Essentials

Performance

Enterprise

Support & services

  • Developer sandbox

    Developer sandbox

    Test environment to dry-run Brightback without going live

  • Email-based support

    Email-based support

    Email support from 9-5 Pacific Time Monday through Friday

  • Slack-based onboarding

    Slack-based onboarding

    Shared Slack channel to chat in real-time for setup questions

  • Retention consulting

    Retention consulting

    Dedicated success manager to consult on Brightback and retention best practices

Essentials

  • Launch guidance
    Quarterly business reviews

Performance

  • + Performance readouts

Enterprise

  • + Custom data analysis

Plan details & limits

  • Base price
  • Cancel sessions included
  • Additional sessions
  • Maximum cancel sessions

Essentials

Performance

Enterprise

See full plan comparison

Calculate the ROI of retention

Find out how much you can grow, by keeping the customers you already have.

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“Before using Brightback, we couldn’t take action on data that our customers were giving us at the point of cancel and it was definitely holding us back. Brightback has changed the way we operate.

Oval Max Tims Director of Revenue Operations and Strategy

FAQs

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