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Brightback is now Chargebee Retention!

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The tools you need to enhance customer LTV, included with every plan:

Experiences

  • Maximum Monthly Sessions
    Session Limits A unique subscriber session is generated when a user clicks cancel or is linked to a Brightback page, and triggers an automated cancel deflection workflow designed to save the customer within 30 days.
  • Dynamic Page Experiences
    Experiences The tailored destination your end-user sees when they press cancel or downgrade within your application. Experiences include offers, loss aversion cards and survey elements defined by audience targeting.
  • Live Offers
  • Live Audiences
  • Online Experience Automation
  • Custom audiences via Audience Manager
  • Randomized and audience-based testing
  • Flexible branding control
  • Hosted cancel confirmation page
  • Custom Save and Cancel Intervals
  • Custom Page URL
  • Multiple brands and sub-accounts
  • Smart Targeting (Machine Learning)

Essentials

  • 500

  • 4

  • 4

  • 4

Performance

  • 10,000

  • 10

  • 10

  • 10

Enterprise

  • Custom

  • Unlimited

  • Unlimited

  • Unlimited

Insights

  • Dashboard with deflection funnel
  • Benchmarking
  • Trends report
  • Watch list
  • Experiences and revenue insights
  • Offer performance report
  • Retained Revenue Reporting

Essentials

Performance

Enterprise

Workflow and Integrations

  • Stripe, Recurly, Chargebee, custom billing
  • Real-time email & slack alerts
  • Raw event data feed via segment .com (Source)
  • Webhooks and zapier workflow triggers
  • Custom Fields
  • Multiple billing integrations per account

Essentials

  • Limited

Performance

  • Unlimited

Enterprise

  • Unlimited

Support and Services

  • Onboarding Fee
  • Email-based support and best practices content
  • Account Management and Recommendations
  • Slack-based onboarding
  • Developer sandbox
  • Onboarding
  • Customer Success
  • Retention Services

Essentials

  • -

  • Group Demos

  • -

  • -

Performance

  • $3,000

  • Launch guidance

  • Customer Success Manager +
    Implementation Specialist

  • Quarterly Performance Reviews

  • -

Enterprise

  • Custom

  • + Data science support

  • Senior Customer Success
    Manager + Dedicated
    Integration Specialist

  • Monthly Performance Reviews

  • 2 hrs / mo

Frequently Asked Questions

How much does Chargebee Retention cost?
What is a session?
What happens if I exceed the number of base sessions included in my plan tier?
How can I upgrade my plan?
Do you offer a free trial?
Can I downgrade my plan?
What kind of support do I receive with Chargebee Retention?
How do I change my plan?
Can I export my data from Chargebee Retention?

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