New! Recurly + Brightback's definitive guide to Churn Prevention.

Subscription companies have seen a 9x return on their investment with Brightback

Essentials

For growing subscription services to manage voluntary churn and learn how to improve

From
$1,000 /mo

Up to 1,000 cancel sessions/mo
More sessions?
Need more? Get in touch.We can talk volume-based pricing to find the right fit for your business.
 

Includes:

  • Dynamic branded cancel experiences
  • Multivariate offer testing
  • Integrations & save workflow
Get a demo

Performance

For higher volume services to maximize subscriber retention with best in class digital experiences

From
$2,000 /mo

From 1,000 cancel sessions/mo
More sessions?
Need more? Get in touch.We can talk volume-based pricing to find the right fit for your business.
 

Essentials plus:

  • Advanced testing & audience targeting
  • Machine learning & data science support
  • Multiple flows, brands, and use cases
Get demo

Enterprise

For complex organizations seeking an agile, flexible and secure retention optimization solution

Pricing
Custom

Custom volumes and configurations
Contact us
Get in touch.We can talk volume-based pricing to find the right fit for your business.
 

Performance plus:

  • Custom save model & integrations
  • Enhanced security & SLAs
  • Retention & data strategy services
Get demo

Compare plans

Experience

  • Flows
    Flows A collection of Experiences grouped by use case or goal, like downgrades, languages, products or brands
  • Experiences
    Experiences The tailored destination your end-user sees when they press cancel or downgrade within your application. Experiences include offers, loss aversion cards and survey elements defined by audience targeting.
  • Targeting & testing
    Targeting & testing Set parameters that determine which users see which offers
  • Branding
    Branding Match your cancel experience to the look and feel of your site with font, color and styling options
  • Custom audience targeting
  • Custom page URL
  • Additional flows

Essentials

Performance

  • 1+

  • 10

  • Additional fee

Enterprise

  • 1+

  • Custom

  • Additional fee

Insights

  • Trends report
    Trends reportCancel and save volumes over time
  • Watch list report
    Watch list report At-risk customers that hit Brightback to cancel or downgrade, but were deflected
  • Revenue insights
    Revenue Insights View saved revenue performance and canceled revenue by reason in a single view
  • Offer Performance Report
    Offer Performance Report See how different offers work to drive offer accepts, saves and saved revenue

Essentials

Performance

Enterprise

Workflow and integrations

  • Webhooks
    WebhooksTrigger events from Brightback activity
  • Real-time email & Slack alerts
    Real-time email & Slack alerts Connect Brightback activity like cancels, saves, and offer acceptance to teams that need to be in the know

Essentials

Performance

Enterprise

Support & services

  • Developer sandbox
    Developer sandboxTest environment to dry-run Brightback without going live
  • Email-based support
    Email-based support Email support from 9-5 Pacific Time Monday through Friday
  • Slack-based onboarding
    Slack-based onboarding Shared Slack channel to chat in real-time for setup questions
  • Retention consulting
    Retention consulting Dedicated success manager to consult on Brightback and retention best practices

Essentials

  • Launch guidance
    Quarterly business reviews

Performance

  • + Performance readouts

Enterprise

  • + Custom data analysis

Plan details & limits

  • Base price
  • Typical starting volume (sessions/mo)
  • Additional sessions
  • Maximum volume (sessions/mo)

Essentials

Performance

Enterprise

See full plan comparison

Calculate the ROI of retention

Find out how much you can grow, by keeping the customers you already have.

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“Before using Brightback, we couldn’t take action on data that our customers were giving us at the point of cancel and it was definitely holding us back. Brightback has changed the way we operate.

Oval Max Tims Director of Revenue Operations and Strategy

FAQs

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