The Ultimate eCommerce Subscription Cheat Sheet is Live! Click to learn more
Brightback is now Chargebee Retention!
The tools you need to enhance customer LTV, included with every plan:
500
4
4
4
10,000
10
10
10
Custom
Unlimited
Unlimited
Unlimited
Limited
Unlimited
Unlimited
-
Group Demos
-
-
$3,000
Launch guidance
Customer Success Manager +
Implementation Specialist
Quarterly Performance Reviews
-
Custom
+ Data science support
Senior Customer Success
Manager + Dedicated
Integration Specialist
Monthly Performance Reviews
2 hrs / mo
Chargebee Retention is a revenue-generating service, in that we save customers from canceling, and in doing so generate positive ROI. We charge based on your plan (Essentials, Performance, and Enterprise) and your plan tier, depending on your volumes (or the number of monthly sessions). Your plan tier includes a number of base sessions per month (e.g. the 1000 - 2500 session Performance plan tier includes 1000 sessions per month), as well as a base session rate in case you exceed your session limit.
A session is when any user clicks “cancel” and is routed to a cancel deflection page. If an end-user revisits the cancel page within the save interval (watch list period), then they are deduplicated.
Don’t worry, if you exceed the base session limit included in your plan (for example, you use 1,256 sessions on a 1,000 - 2,500 session Performance plan), then you’ll be charged at your plan’s base session rate (e.g. the additional 256 sessions @ $0.90/session), up to the maximum number of sessions allowed by your plan (e.g. 2,500 in this case).
You can also choose to upgrade your plan at any time by contacting your Chargebee Retention representative or you will be prompted to do so if you exceed the number of maximum monthly sessions within your plan.
Yes, we offer a free 30-day Essentials plan trial where you can create an account, import and sync your data, customize your cancellation experience, and use many of Chargebee Retention’s features. You’ll be prompted to upgrade once you have reached the end of your trial or when you are ready for onboarding (Performance and Enterprise only).
Yes, you can request to do so at any time; however, the downgrade will not take effect until your contract is up for renewal (e.g., upon your month-to-month renewal date for Essentials plan or upon your annual renewal for Performance or Enterprise plan).
Depending on the plan you select, we offer a variety of support to help you get started and scale with our products:
• Chat and engage with our support team through the website.
• Have onboarding guidance to our products and features with an expert success team.
• Designated Customer Success Manager and Implementation Specialist to help with onboarding, implementation, and strategy, such as periodic performance reviews.
View your account usage from your account page and modify your plans through your Chargebee representative.
Yes, this can be accommodated either by exporting CSVs at any time from within the Retention App, via exporting event data using Retention Webhooks, or our Segment.com integration. Finally, Performance and Enterprise customers may request a raw data export from your customer success manager (CSM) if you decide to leave Chargebee.
We've saved a spot just for you!