Announcing Brightback Essentials: the simple and affordable way to create high-performing retention experiences

Subscription companies have seen a 9x return on their investment with Brightback

Essentials

For growing subscription services needing to track and reduce voluntary churn

From
$250 /mo

Plans from 50 - 1k cancel sessions/mo
More sessions?
Pay monthly or annual upfront (20% discount)Scroll to the bottom of the page to see our pricing schedule.
 

Includes:

  • Branded, personalized cancel experiences
  • A/B page testing
  • Stripe, Chargebee, Recurly integrations
Request Free 30 Day Trial

Performance

For higher volume services to maximize subscriber retention with best in class digital experiences

From
$2,000 /mo

Plans from 1k - 100k cancel sessions/mo
More sessions?
Need more? Get in touch.We can talk volume-based pricing to find the right fit for your business.
 

Everything in Essentials plus:

  • Multi-variate testing & audience targeting
  • Machine learning (ML)
  • Launch guidance & account management
Get demo

Enterprise

For scaled organizations seeking an agile, flexible and secure retention optimization solution

Pricing
Custom

Custom volumes and configurations
Contact us
Get in touch.We can talk volume-based pricing to find the right fit for your business.
 

Everything in Performance plus:

  • Unlimited experiences & custom ML models
  • Multiple brands, integrations, dashboards
  • Ongoing configuration & data science support
Get demo

Compare plans

Experience

  • Maximum Monthly Sessions
    Session Limits A unique subscriber session is generated when a user clicks cancel or is linked to a Brightback page, and triggers an automated cancel deflection workflow designed to save the customer within 30 days.
  • Dynamic Page Experiences
    Experiences The tailored destination your end-user sees when they press cancel or downgrade within your application. Experiences include offers, loss aversion cards and survey elements defined by audience targeting.
  • Targeting & testing
    Targeting & testing Set parameters that determine which users see which offers
  • Branding
    Branding Match your cancel experience to the look and feel of your site with font, color and styling options
  • Custom audience targeting
  • Custom page URL
  • Multiple brands and sub-accounts

Essentials

  • 1,000

  • 2

Performance

  • 100,000

  • 10

Enterprise

  • Custom

  • Custom

Insights

  • Dashboard with Deflection Funnel
    Dashboard Provides a high-level overview of account performance, including how your subscribers deflect from canceling
  • Trends report
    Trends reportCancel and save volumes over time
  • Watch List
    Watch list report At-risk customers that hit Brightback to cancel or downgrade, but were deflected
  • Experience and revenue insights
    Revenue Insights View saved revenue performance and canceled revenue by reason in a single view
  • Offer Performance Report
    Offer Performance Report See how different offers work to drive offer accepts, saves and saved revenue

Essentials

Performance

Enterprise

Workflow and integrations

  • Stripe, Recurly, Chargebee, or custom billing
  • Real-time email & Slack alerts
    Real-time email & Slack alerts Connect Brightback activity like cancels, saves, and offer acceptance to teams that need to be in the know
  • Raw event data feed via Segment.com (Source)
  • Webhooks and Zapier workflow triggers
    Webhooks Trigger events from Brightback activities
  • Salesforce CRM integration
  • Multiple billing integrations per account

Essentials

Performance

Enterprise

Support & services

  • Email-based support and best practices content
    Email-based support Email support from 9-5 Pacific Time Monday through Friday
  • Slack-based onboarding
    Slack-based onboarding Shared Slack channel to chat in real-time for setup questions
  • Developer sandbox
    Developer sandboxTest environment to dry-run Brightback without going live
  • Account Management and Recommendations
    Retention consulting Dedicated success manager to consult on Brightback and retention best practices

Essentials

Performance

  • Launch guidance
    Quarterly business reviews

Enterprise

  • + Data science support

Plan details & limits

  • Base price
  • Starting volume (sessions/mo)
  • Additional sessions
  • Maximum volume (sessions/mo)

Essentials

Performance

Enterprise

See full plan comparison

Calculate the ROI of retention

Find out how much you can grow, by keeping the customers you already have.

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“Before using Brightback, we couldn’t take action on data that our customers were giving us at the point of cancel and it was definitely holding us back. Brightback has changed the way we operate.

Oval Max Tims Director of Revenue Operations and Strategy

FAQs

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