New! Learn what 1,000+ consumers expect from digital subscriptions in the 2021 State of Industry Report
For growing subscription services to manage voluntary churn and learn how to improve
For higher volume services to maximize subscriber retention with best in class digital experiences
For complex organizations seeking an agile, flexible and secure retention optimization solution
Quarterly business reviews
+ Performance readouts
+ Custom data analysis
Find out how much you can grow, by keeping the customers you already have.Calculate my ROI
“Before using Brightback, we couldn’t take action on data that our customers were giving us at the point of cancel and it was definitely holding us back. Brightback has changed the way we operate.”
We offer a three-month pilot where you can try out Brightback for yourself. During your pilot, we aim to discover winning offers that retain your customers. Pulling customer details via the Brightback JS snippet, we identify trends in customer groups like age of account and activity. We consult with you to strategize on the right offers for your customers over time. After the pilot, we offer an annual plan.
Brightback works for high volume subscription services of all kinds from B2B services and SaaS to direct to consumer subscription businesses like food delivery, box companies, media and entertainment and subscription retail. The best indicator for whether or not Brightback makes sense for your business is the volume of cancels you see from customers on a monthly basis. The more customers you see canceling per month, the more Brightback makes sense.
Churn and retention is a team sport making Brightback an excellent tool for product, marketing, support, success, revenue, and finance teams to align on saving customers and collect insights on why customers cancel, how to prevent churn upstream, and the direct impact canceling (and saved!) customers have on MRR.