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Brightback is now Chargebee Retention!
Retain customers with a high performing cancel experience
Get a demo-
Optimize your cancel flow for saved revenue
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Easily make changes without engineering resources
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Uncover the data you need to reduce churn
How it works
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Clicking cancels sends customers to your cancel experience powered by Brightback -
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Customers enter a cancel experience with personalized details designed to win them back -
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Dynamic offers are presented to customers based on targeting parameters -
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Automated workflows engage customers and track activity across channels and tools -
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Collect insights in simple dashboards that help you take action and retain more customers
Own your cancel flow with the Experience Manager
Page editor
Publish copy and imagery on the fly while personalizing your cancel page with dynamic content and components.
Test and target offers to retain more customers
Brightback allows you to configure targeting rules to present customer groups with offers that will drive results. Present your customers with customized options to pause their account, skip payment, get a free month, accept a discount, talk with your team and more.
Customize who sees which offers, so your customers have the highest likelihood to be retained.
Self-serve customers
Self-serve customers
Trial customers
Improve save performance with the Deflection funnel
With Brightback, your cancel process becomes a dynamic funnel that can be optimized for retention and saved revenue.
Brightback tracks three outcomes for customers: canceled, deflected or saved and monitors your save performance over time. See the state of your customer retention in easy-to-understand reports.
Drill into the impact of your retention experiments
See why customers cancel and what wins customers back. Understanding how offers are performing across categories helps your business improve and retain upstream.
Validate save and deflection performance and assess impact on revenue instantly by integrating Recurly and Stripe.
Scale retention efforts with cross-channel workflows
Add Brightback.js to bring Brightback to your entire retention stack. Automate retention workflows by creating support tickets, triggering messaging alerts, applying billing updates and more. Brightback integrates with your favorite apps like Slack, Zapier, Salesforce and others.
Connect Brightback to your stack
Import, sync and enrich your customer data by integrating Brightback with your apps.
