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Personalize your cancel experience and grow your revenue
Understand why customers cancel and experiment at scale to win them back automatically.
Easily standardize and automate your cancel process
Use a systematic approach to prevent and measure churn at scale while integrating your customer engagement apps.
Win back your customers
Tailor unique offboarding experiences that are on-brand and highly targeted based on key customer segments.
The best thing about Brightback is it allows our team to test, measure, and act, on why people leave or don’t convert. For example, we were able to test two cancel experiences and found a 96% lift using the more simplified experience.
NIRAJ SHAH
VP, Customer Success at Copper
See insights and benchmarks, minus the spreadsheets
Quickly pinpoint the reasons why customers considering leaving or cancel all together – then take action.
We play well with your stack
Brightback integrates with your existing tools to personalize customer experiences while keeping your data in sync.
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How Brightback works
We accurately identify and classify your at-risk customers
Customers see offers tailored to their intent, usage and billing signals
Get cancel, save and subscription insights in Brightback, Slack and your other favorite tools
We accurately identify and classify your at-risk customers
Fact: Your customers are canceling.
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"Brightback allows us to pinpoint the 'why' behind the cancel experience." — Daniel Chalef, SVP Data Science at Sparkpost