Saving customers just got easier. Meet Experience Manager!

Learn from customer churn and grow ARR

Save up to 20% of customers before they cancel

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Just like these SaaS industry leaders
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Your secret weapon for extending LTV

Brightback helps you save customers before they walk out the door.

Cancel

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  • Monthly subscription
  • Customer for 1 year
  • Self-serve
Solution profile

Easily test offers to customers based on cancel reason, plan type and more. When offers are accepted, your MRR goes up.

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Personalize the cancel experience

Build beautiful cancel pages with custom branding, messages and offers. Deliver a totally tailored experience for different customer groups likes cancellations, downgrades and trials.

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Say goodbye to guessing games

Understand where you need to improve with visibility into churn data. In-depth reporting reveals why customers cancel, who’s at risk and which offers are being accepted.

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Make easy work of customer retention

We know customer retention spans teams and tools. That’s why we integrate with your existing systems to streamline alerts, outreach and updates to customer information.

With our billing integrations, you can accurately track saved revenue and trends to get a full picture of business health.

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Unbounce increased their retention rate by 11% with Brightback

Before using Brightback, we couldn’t take action on data that our customers were giving us at the point of cancel and it was definitely holding us back. Brightback has changed the way we operate.

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Max Tims
Director of Revenue Operations and Strategy
The Unbounce cancel page powered by Brightback
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