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Save up to 20% of customers before they cancel
Brightback helps you save customers before they walk out the door.
Easily test offers to customers based on cancel reason, plan type and more. When offers are accepted, your MRR goes up.
Build beautiful cancel pages with custom branding, messages and offers. Deliver a totally tailored experience for different customer groups likes cancellations, downgrades and trials.
Understand where you need to improve with visibility into churn data. In-depth reporting reveals why customers cancel, who’s at risk and which offers are being accepted.
We know customer retention spans teams and tools. That’s why we integrate with your existing systems to streamline alerts, outreach and updates to customer information.
With our billing integrations, you can accurately track saved revenue and trends to get a full picture of business health.
Before using Brightback, we couldn’t take action on data that our customers were giving us at the point of cancel and it was definitely holding us back. Brightback has changed the way we operate.