Saving customers just got easier. Meet Experience Manager!
Publish copy and imagery on the fly while personalizing your cancel page with dynamic content and components.
Brightback allows you to configure targeting rules to present customer groups with offers that will drive results. Present your customers with customized options to pause their account, skip payment, get a free month, accept a discount, talk with your team and more.
Customize who sees which offers, so your customers have the highest likelihood to be retained.
With Brightback, your cancel process becomes a dynamic funnel that can be optimized for retention and saved revenue.
Brightback tracks three outcomes for customers: canceled, deflected or saved and monitors your save performance over time. See the state of your customer retention in easy-to-understand reports.
See why customers cancel and what wins customers back. Understanding how offers are performing across categories helps your business improve and retain upstream.
Validate save and deflection performance and assess impact on revenue instantly by integrating Recurly and Stripe.
Add Brightback.js to bring Brightback to your entire retention stack. Automate retention workflows by creating support tickets, triggering messaging alerts, applying billing updates and more. Brightback integrates with your favorite apps like Slack, Zapier, Salesforce and others.
Import, sync and enrich your customer data by integrating Brightback with your apps.