We're hiring! Check out our open positions (and work remote)!
Slowly, but surely, customer experiences are dividing into two groups: one-size-fits-all vs. personalized, contextual appr...
Guy Marion, CEO
Subscription businesses can't survive on acquisition alone. It's just not an efficient way to grow anymore now that it's 7...
When it comes to retention, many companies try one-off solutions that don’t lead to impactful results. A failing retention...
Darrian Wright, Content Lead
The latest Netflix news isn’t about programming. The business world is talking about Netflix’s US subscriber count seeing ...
We published the results of our Customer Retention Survey. Download the report here. B2C, B2B and hybrid companies do th...
By Guy Marion, CEO
Today, Brightback is officially out of stealth! Over the last 10 months, we've accelerated product development, refined ...
Guy Marion, CEO
Darrian Wright, Content Lead
