Saving customers just got easier. Meet Experience Manager!
Guy brings unique SaaS growth, product, and sales experience, from launch to $100M ARR to IPO. Prior to founding Brightback, Guy was an Entrepreneur In Residence (EIR) at Matrix Partners, Autopilot COO, Zendesk Head of Online Sales, CollabNet VP & GM, and CEO/growth at Codesion (acq. by CollabNet, 2010). He has a Ph.D. in the natural sciences, and enjoys hiking, sailing, and hanging with his wife and three kids.
Shardul is a Partner at Index Venture and focuses on security, devops and enterprise software. Prior to Index, Shardul was an associate at Summit Partners. He holds a dual B.A. in Economics and Biology, with a specialization in Immunology, from the University of Chicago. He is a world traveler with a keen eye for entrepreneurs. Shardul also serves on the Boards of Datadog, Iterable, Signal Sciences and more.
Zack has helped lead software companies to billion dollar exits four times: Duo Security, Zendesk, MySQL, Active Software — generating more than $10 billion in shareholder returns. He has ran high-performing teams across Sales, Marketing, Product, Engineering, Business Development, Support and Services that have delivered award-winning products.
Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Christoph co-founded Point Nine Capital in 2011. Before that, he co-founded two Internet startups (DealPilot.com in 1997 and Pageflakes in 2005). In 2008 he became an angel investor and discovered Zendesk, Clio, FreeAgent – and his love for SaaS.
Our values create the framework for decisions
made within our virtual walls.
We like it here.
We pride ourselves on making complex things easy to understand. This often requires twice as much work and a deep understanding of the problems we’re solving. But it’s worth it.
We’re all masters of our craft, which means we come prepared, make decisions with confidence and always find a way to do our best work. We celebrate our wins, learn from our losses and remember we’re all human.
We achieve better results when we work together and communicate openly. We come from a place of respect, empathize with others and always look for ways to help.
We win when our customers are insanely happy and delighting their users. This is only possible if we act with purpose and prioritize a balance of work and life.
We’re a remote-first team,
so live wherever you’re happiest.
Take the time you need
with unlimited time off.
We cover medical, dental & vision benefits 100% for you and 80% for your family.
Love where you work with a home office & internet stipend.
Team bonding is a must, so we get together every year to share and connect.
We invest in you with competitive salaries and meaningful equity.