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High volume subscription companies trust Brightback to retain customers
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Vital Proteins is America’s best selling collagen brand. Recently acquired by Nestle Health Sciences, Vital strives to empower everyone to live a full, vibrant life through whole-food based nutrition. Vital’s eCommerce website is built around a differentiated subscription program for its most loyal customers. Vital Proteins used Brightback to double save rate for most valuable customersRead Case Study
ClickFunnels is a revolutionary online sales and marketing software designed for entrepreneurs and business owners who want to market their services and products online.Read Case Study
MeUndies offers memberships to keep socks and underwear fresh for subscribers. Brightback Experiences are personalized by customer tenure and style, and present offers geared towards skipping shipments and pausing account activity keep customers subscribed.Visit Website
Unbounce has made a business of helping companies optimize conversions and business growth. Using Brightback, the company replaced their static exit survey and deflects 11% of cancellations with a new (and improved) customer experience.Read case study
KeepTruckin is a San Francisco-based company that serves more than one million drivers and over 100,000 businesses that power the physical economy by equipping them with the technology needed to improve the safety and efficiency of their operations. KeepTruckin provides cutting-edge hardware and software that leverages the latest advancements in AI and computer vision to solve a broad range of problems for businesses with vehicles — spanning video-based driver safety, Electronic Logging Device (ELD) compliance, GPS tracking, dispatch, and fuel and maintenance.Visit website
SoleSavy is a sneaker community dedicated to giving fans a curated place to navigate the world of shoes, with all of its drops, news and rumors.Visit website
Butternut Box is the UK's home for fresh dog food delivery, founded by two friends, Kev & Dave. The two started the company after seeing the benefits that home-cooked food had on Dave's poorly rescue dog, Rudie. Butternut's mission is to deliver health and happiness to dogs and their humans all over the world.Visit website
Powtoon provides a platform for small businesses, entrepreneurs, and marketers to create videos that don’t cost thousands of dollars. Brightback insights paired with the Recurly integration puts a dollar amount on the reasons customers churn to help allocate budget for improvements upstream.Read case study
Nutrafol is among the fastest growing nutraceutical supplement brands for healthy hair growth. The brand sells supplements targeting hair loss and caters to the millions of people around the world suffering from this condition.Visit website
Baller TV gives anyone access to live streams, replays and highlights for the nation's top amateur sports. Brightback empowers them to understand why customers are leaving, and has improved retention and deflection resulting in positive ROI.Visit website
PersistIQ, a sales engagement provider that helps you send personalized emails, email follow-ups, email campaigns, and bulk emails, used Brightback to pinpoint customer sentiment and display dynamic offers at just the right moment.
Mighty Networks helps you build seamless websites with memberships, online courses, and community content. Brightback is able to recognize when their customers are cancelling due to lack of engagement or enablement, then intervene with resources and training at the right time to help keep things on track and retain customers.
Before using Brightback, we couldn’t take action on data that our customers were giving us at the point of cancel and it was definitely holding us back. Brightback has changed the way we operate.