Announcing Brightback Essentials: the simple and affordable way to create high-performing retention experiences

Our customers

High volume subscription companies trust Brightback to retain customers

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Read how Freshly looks to Brightback to save a million dollars in revenue
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These companies keep customers happy with Brightback.

That makes us happy, too.

Meundies

MeUndies offers memberships to keep socks and underwear fresh for subscribers. Brightback Experiences are personalized by customer tenure and style, and present offers geared towards skipping shipments and pausing account activity keep customers subscribed.

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Unbounce 2x

Unbounce has made a business of helping companies optimize conversions and business growth. Using Brightback, the company replaced their static exit survey and deflects 11% of cancellations with a new (and improved) customer experience.

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Keep Truckin Logo

KeepTruckin is a San Francisco-based company that serves more than one million drivers and over 100,000 businesses that power the physical economy by equipping them with the technology needed to improve the safety and efficiency of their operations. KeepTruckin provides cutting-edge hardware and software that leverages the latest advancements in AI and computer vision to solve a broad range of problems for businesses with vehicles — spanning video-based driver safety, Electronic Logging Device (ELD) compliance, GPS tracking, dispatch, and fuel and maintenance.

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Solesavy outlined lg logo

SoleSavy is a sneaker community dedicated to giving fans a curated place to navigate the world of shoes, with all of its drops, news and rumors.

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Butternutbox Logo

Butternut Box is the UK's home for fresh dog food delivery, founded by two friends, Kev & Dave. The two started the company after seeing the benefits that home-cooked food had on Dave's poorly rescue dog, Rudie. Butternut's mission is to deliver health and happiness to dogs and their humans all over the world.

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Powtoon

Powtoon provides a platform for small businesses, entrepreneurs, and marketers to create videos that don’t cost thousands of dollars. Brightback insights paired with the Recurly integration puts a dollar amount on the reasons customers churn to help allocate budget for improvements upstream.

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170710 Nutrafol Logo1 02

Nutrafol is among the fastest growing nutraceutical supplement brands for healthy hair growth. The brand sells supplements targeting hair loss and caters to the millions of people around the world suffering from this condition.

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Ballertv

Baller TV gives anyone access to live streams, replays and highlights for the nation's top amateur sports. Brightback empowers them to understand why customers are leaving, and has improved retention and deflection resulting in positive ROI.

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Mighty networks

Mighty Networks helps you build seamless websites with memberships, online courses, and community content. Brightback is able to recognize when their customers are cancelling due to lack of engagement or enablement, then intervene with resources and training at the right time to help keep things on track and retain customers.

Persistiq logo

PersistIQ, a sales engagement provider that helps you send personalized emails, email follow-ups, email campaigns, and bulk emails, used Brightback to pinpoint customer sentiment and display dynamic offers at just the right moment.

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Unbounce increased their retention rate by 10% with Brightback

Before using Brightback, we couldn’t take action on data that our customers were giving us at the point of cancel and it was definitely holding us back. Brightback has changed the way we operate.

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Max Tims
Director of Revenue Operations and Strategy
The Unbounce cancel page powered by Brightback
Testimonial page

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